Dear buyer of Dr. Sina products
While thanking you for your good choice, we draw your attention to the following points for ordering products:
All principles of online sales and distribution of Dr. Sina Pharmaceutical Group products are based on the laws of the Islamic Republic of Iran and the Electronic Commerce Law. All products have manufacturing and operating licenses from the Ministry of Health, Treatment and Medical Education, and each product has been separately approved by this institution.
Ordering products is free for all natural and legal persons, and all information related to the buyer is kept strictly confidential by the seller during the order.
The buyer must enter and record all the requested information completely and carefully during the order so that the process of tracking and sending the order can be done correctly.
The buyer must use a valid and active email address to receive an online invoice when placing an order. If you don't have an email, the invoice will be sent in printed form along with the product.
The buyer must use a valid and active mobile phone number when placing an order to receive purchase notification messages.
All offered products will be registered and sent automatically only if the account is settled through the online payment portal of the store. To settle the account after connecting to the banking portal and using Shatab network member cards, after successful payment, the buyer will receive an SMS indicating the payment of the purchase account.
The shipping address of the product is exactly the same as the address entered in the address field when the buyer registers the order. Therefore, the buyer should enter and record the details of the place of receipt of the postal package when placing the order.
If any problem occurs, you can raise your problem from the contact section. Our experts will take care of your problem in the shortest possible time.
Mass buyers can make a purchase request through our contact form or purchase the product through the phone number listed in the store.
The shipping fee of the product is the responsibility of the buyer and is calculated and displayed before placing the order. By default, the shipping fee is at the top of the order form, which is calculated according to the weight of each variable package. Due to the fluctuation of postal rates, a tolerance of 10-20% may be effective in shipping costs.
All orders are packed and sent by 9:30 every morning, and orders placed after this time are postponed to the next day. The time from the moment of sending to receiving the order is between 2 to 4 working days.
If the buyer has given up on his order, he must notify the store by phone no later than 12 hours after placing the order and before sending the product, otherwise The cost of returning the product will be borne by the buyer.
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